Ordering
Q: How do I place an order?
A: You can place an order by browsing our products and adding the items you wish to purchase to
your cart. Once you have all the items in your cart, proceed to checkout and follow the instructions
to complete your order.
Q: Can I cancel or modify my order?
A: Orders can be canceled or modified within 24 hours of placing them, provided they have not yet
been processed or shipped. Please contact our customer service team at doodlelabsllc@gmail.com
with your order number and request.
Shipping
Q: What are your shipping options?
A: We offer Standard shipping. Delivery times and rates vary based on the chosen shipping method
and destination. We are planning to expand our delivery options, currently we just have standard.
Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number. You can use this
number to track your order on the carrier’s website.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 7 days of delivery for a refund or exchange, provided the items are
unused, unworn, and in their original condition with all tags attached. Please refer to our
Return Policy for more details.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team at doodlelabsllc@gmail.com
with your order number and request. You will receive instructions on how to proceed.
Payments
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, PayPal, and other secure payment methods as listed
at checkout.
Q: Is my payment information secure?
A: Yes, we use secure encryption methods to protect your payment information during the transaction
process. We do not store your credit card details.
Products
Q: How can I find the right size?
A: Each product page includes a size guide to help you find the right fit. If you have any further
questions, please contact our customer service team for assistance.
Q: Are the colors of the products accurate?
A: We strive to display product colors as accurately as possible. However, due to different monitor
settings, the actual color may vary slightly from what you see on your screen.
Account
Q: How do I create an account?
A: You can create an account by clicking on the "Login" button at the Homepage top of our website
and filling in the required information. Or you can just sign in by
Q: How do I reset my password?
A: If you forgot your password, click on the "Forgot Password" link on the login page and follow
the instructions to reset it.
General
Q: How can I contact customer service?
A: You can contact our customer service team by email at doodlelabsllc@gmail.com or by phone at
+91 8700088011. Our business hours are Monday to Friday: 9:00 AM - 6:00 PM (EST), and Saturday:
10:00 AM - 4:00 PM (EST).
Q: Where is Crypto Dukaan located?
A: Our headquarters is located at Shivaji Nagar, Gurugram, Haryana, 122001, India.
Q: Do you have physical stores?
A: Currently, we operate exclusively online and do not have physical stores. However, we offer
a comprehensive online shopping experience with detailed product descriptions and images.
Need More Help?
If you have any other questions or need further assistance, please feel free to contact us at doodlelabsllc@gmail.com or call us at +91 8700088011. We are here to help!
